Author: Rebecca Hawkins

 #Results

National Solutions Are Not Yet Fully Adopted

 With the exception of a steady migration away from homegrown solutions, the 2024 update to the Digital Maturity Assessment has seen little change to the mix of solution architectures in operation by participating organisations.  In terms of imminent go-live plans, the 2024 update shows less focus on records-related and ePrescribing systems in alignment with our […]

This image shows a multicoloured bar chart. The chart shows the types of systems in use for different purposes. Types of systems are national and local.
20/02/2025
Rebecca Hawkins

 #Results

Technology Basics Are Not Yet Consistently a Foregone Conclusion

While the assessment continues to observe substantial variances across participating organisations when it comes to the availability of existing digital solutions to their staff, there also remains a substantial difference between what staff from across all areas  of healthcare and social care have reported via our staff survey, and the responses given on behalf of […]

A pie chart showing reasons for the underutilisation of digital solutions
20/02/2025
Rebecca Hawkins

 #Results

Software as a Medical Device

Analysis of 2023-2024 data including question additions on SaMD (2024 only) and related questions from all organisations participating in the Scottish Government/COSLA Digital Maturity Assessment demonstrates that, while the infrastructure supporting digital licensing and software asset management can be considered mature, SaMD assets are rarely managed using that infrastructure, and lifecycle management for this class […]

A bar chart showing information about SaMD capabilities in 2023 and 2024.
20/02/2025
Rebecca Hawkins

 #Results

Digital Access to Healthcare and Social Care Services is not yet Well Developed

Offering digital access to health and social care services remains an underdeveloped capability, despite of its strategic significance: Only around a third of service users have used a digital channel provided by the health ands social care organisations they interact with in 2024 (up from 15% in 2023).  Moreover, the 2024 update to organisations’ submissions […]

20/02/2025
Rebecca Hawkins

 #Results

Focus on Information Governance Bears Fruit

In recent years, a focus on Information Governance observed across most branches of government and public service has been of particular importance to the areas of health and social care (for obvious reasons). This trend has served as a driver for ongoing improvements to policy and processes culminating in Information Governance ranking as the most digitally […]

A bar chart showing selected data about information governance from the 2024 assessment update along with a 2023 comparison.
20/02/2025
Rebecca Hawkins

 #Results

Digital Practices Do Not Yet Fully Permeate the Scottish Healthcare and Social Care Landscape

There are noteworthy improvements to key ‘reach’ digitisation metrics (E.g., digital health records, structured data, medicines administration logs, digital care handovers, adoption of digital channels, use of service user IDs and Wi-Fi availability, amongst others) in Records, Assessments & Plans, Medicines Optimisation and Digital Channels In other core areas of Digital Maturity (E.g., Business and […]

Radar Chart comparing 2024 data on "reach" digital maturity indicators with 2023 data
20/02/2025
Rebecca Hawkins

 #Results

Progress Has Been Made

With the 2024 update to the SG/COSLA Digital Maturity Assessment, a steady but positive year-on-year trend is now visible for some sections of the assessment (E.g., Strategic Alignment, Leadership, Remote and Assistive Care and Transfers of Care). Average progress in other areas (E.g., Leadership, Decision Support or Infrastructure) has been less obvious, and in some […]

A bar chart comparing the scores across all sections for the 2019 and 2023 assessments
20/02/2025
Rebecca Hawkins

 #Results

Most Digital Management Groups are Aware of Needing to Operate Sustainably

On average, participating organisations have made satisfactory progress in terms of managing their environmental impact using digital tools and especially in support of optimising their consumption of energy and supplies.   Optimising staff and service user travel digitally has also improved, along with capabilities to support their sustainable transport choices.  The least mature indicators for the […]

A bar chart showing aggregated responses to questions about how organisations manage the environmental impact of digital operations and how they use digital so
20/02/2025
Rebecca Hawkins

 #Results

Rich Intelligence Capabilities Can Support Digital Management

Data from the 2024 update to the SG/COSLA Digital Maturity Assessment supports our initial view that the availability of high-quality business and clinical intelligence capabilities in turn promotes digitally enabled leadership.  Organisations showing score improvements for indicators including active monitoring of data quality for digital data used for BI and CI purposes, active management of […]

This image shows a scatter chart. The chart depicts organisations’ scores in management categories on the y-axis and business intelligence categories on the x-axis.
20/02/2025
Rebecca Hawkins

 #Results

Inclusive Digital Operating Models Are Winning

 Data from the 2024 update to the assessment confirms our observations on the effectiveness of digitally enabled leadership included in our 2023 report: Organisations with a high degree of digital maturity within management categories such as Strategic Alignment, Leadership, Resourcing, Governance and Information Governance are most likely to also score relatively highly for operational categories […]

This image shows a scatter chart. The chart depicts organisations’ scores in management categories on the y-axis and operational categories on the x-axis.
20/02/2025
Rebecca Hawkins