As part of the assessment, staff completing a separate staff survey component consistently reported generic digital benefits around workplace productivity and efficiency, although so far, those capabilities translated into more direct patient/service user time only for some organisations.
Most organisations have adopted skills development as a necessary component of their digital maturity journey. Most often, topics included dealing with information governance and cyber security, as well as the use of systems employed; other important topics such as using data, transformational skills and clinical safety have been secondary so far.
The reason for this may be a leadership issue; only a portion of participating organisations recognise that digital skills development is essential for their workforce.
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