Workforce Accepting Digital Transformation, but Lacking Skills and Tools

20/02/2025

 Across Scotland, workforce attitude towards digital ways of working remains cautiously positive; on average, most staff survey participants felt that digital solutions contributed to their effectiveness and efficiency, and helped keep their workload manageable. 

Although there has been some progress around topics like Information Governance, Systems and Clinical Safety, skills development programmes enabling digital ways of working remain inconsistent both from a leadership and workforce perspective.

Staff survey responses around digital processes supporting workforce administration, where available, indicate general acceptance among the workforce. 



A bar chart representing responses to
the staff survey questions on benefit tracking.
A bar chart showing aggregated
responses to questions about availability of skills
development, and digital channels for the
workforce.

by Rebecca Hawkins


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