Compared like-for-like (e.g., comparing only questions that appeared in both the 2019 and 2023 assessments), progress has been made versus results from the previous assessment in 2019, particularly in the areas of Orders & Results Management, Transfers of Care, Medicine Optimisation and Remote & Assistive Care.
Progress in the latter section was partially driven by the unique demands of the Covid crisis and therefore presents, except for the capability to provide care interventions by asynchronous means (E.g., via Email or Chat/Messenger) as fairly homogenous across the country.
Within Transfers of Care, Acute and Primary Care services are responsible for most of the progress made; other services contributed relatively little to improvements since the previous assessment in 2019.
When interrogating the assessment data by section or theme, some of this report will show a contrasting picture, because it compares historical 2019 results with what we consider “good” to look like today; of course, this goalpost has changed dramatically since 2019, and will continue to change as the digital capabilities of healthcare and social care in general evolves.
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