The digital integration of healthcare and social care systems is an ongoing process, with most participating organisations receiving only a share of referrals digitally, and only a share of those digital referrals entering the workflow without manual intervention, thereby potentially undoing any benefits that may otherwise have been gained from digitising referrals.
Moreover, most organisations manage handovers of care (E.g., referrals, discharges, and transfers) to other organisations only partly using a digital process.
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