Offering digital access to health and social care services remains an underdeveloped capability, despite of its strategic significance: Only around a third of service users have used a digital channel provided by the health ands social care organisations they interact with in 2024 (up from 15% in 2023).
Moreover, the 2024 update to organisations’ submissions did not show any improvement regarding their efforts to reduce digital inequalities within their populations, which is seen as a significant constraint for engaging service users via digital channels.
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