Making services accessible to those who use them via digital channels wherever appropriate is a strategic objective for the healthcare and social care sectors in Scotland. Most participating organisations have made inroads into their digital service offerings, but for many, there is still some way to go before those objectives are met. Quantitatively, only a small proportion (15%) of service users access digital channels; qualitatively, most organisations currently only offer static information digitally. While there are some positive outliers, many are currently not able to offer interactive/personalised digital services.
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