Analysis of those parts of the assessment concerned with adoption for certain key metrics (e.g., Digital health records, structured data, medicines administration logs, digital care handovers, adoption of digital channels, use of service user IDs and Wi-Fi availability, amongst others) shows that the nation is currently ‘mid-journey’ towards digital maturity.
Topics around providers’ ability to offer digital access to services and information where applicable scored particularly low; further investigation into causes may be warranted to ensure digital skills/confidence amongst citizens is appropriately supported.
The exception is Mental Health, where remote ways of working and digital remedies have been more widely accepted than the national average.
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